Effective Date: 26 August, 2026

At LIDLY, we take care to prepare and check every order before dispatch. Because our laptop skins are prepared specifically according to the size selected by the customer, and Custom Skins are produced using customer-submitted designs, we have specific conditions for returns, replacements, and refunds.

1. Replacement / Resend Policy

LIDLY primarily provides a replacement or resend rather than a cash refund when an order qualifies under this policy.

A replacement may be provided if:

• The wrong product, design, or size was sent due to an error on our part.
• The product has a significant manufacturing or cutting defect.
• The product was damaged before or during delivery and the issue is verified.

Any replacement request is subject to verification and approval by LIDLY.

2. Reporting an Issue

If you believe there is a problem with your order, please contact us within 3 days of receiving the order.

Please provide:

• Your order number
• Clear photographs of the product
• Photographs showing the issue or defect
• A video where necessary to demonstrate the issue
• A brief description of the problem

We may request additional information if necessary to investigate your claim.

Requests submitted after the applicable reporting period may not be eligible for replacement.

3. Incorrect Size or Model Selected by Customer

Customers are responsible for selecting the correct laptop size or model when placing an order.

A replacement or refund will generally not be provided when:

• The customer selected the wrong laptop size.
• The customer selected the wrong laptop model.
• The customer entered incorrect information during checkout.
• The customer later discovers that the selected size or model is not suitable for their laptop.

Please carefully check the available size options and product information before completing your purchase.

4. Change of Mind

Because our laptop skins are prepared for the size selected by the customer, we generally do not accept returns or provide refunds simply because a customer changes their mind after placing an order.

This includes situations where the customer:

• No longer wants the selected design
• Prefers a different design after ordering
• Changes their mind about purchasing a laptop skin
• Finds that the design is different from what they personally expected despite matching the product listing

5. Used or Applied Products

Products that have been applied, used, cut, altered, damaged, or otherwise tampered with by the customer are generally not eligible for return, replacement, or refund unless the issue is determined to be a manufacturing defect or an error on our part.

For this reason, please inspect your skin before applying it to your laptop.

6. Custom Skins

Custom Skins are produced using the image or design submitted by the customer.

Because Custom Skins are personalized products, they cannot generally be returned or refunded because of a change of mind or because the customer no longer wants the submitted design.

Customers are responsible for ensuring that the uploaded image is:

• The intended image or design
• Of suitable quality for printing
• Appropriate for the selected product
• Uploaded in the correct form before placing the order

If LIDLY makes an error while producing the Custom Skin that differs materially from the approved customer submission, the order may qualify for a replacement after verification.

7. Skin Cutting and Fit

Our laptop skins are produced to fit the size selected by the customer. Due to the nature of vinyl cutting and manufacturing, very small variations may occasionally occur.

Minor differences that do not materially affect the intended use of the skin may not qualify for a replacement.

If you believe the skin has a significant cutting or sizing defect, please contact us within 3 days of receiving the order and provide clear photographic or video evidence so that we can assess the issue.

8. Color Differences

Product images displayed on the website are intended to represent the actual design as accurately as reasonably possible.

However, colors may appear slightly different because of differences in monitors, phone screens, display settings, lighting, photography, and printing.

Minor color differences that do not constitute a printing defect generally do not qualify for a refund or replacement.

9. Damaged Packages

If your parcel appears damaged or tampered with when delivered, please take photographs or video of the package and contact us as soon as possible.

We may use this information to investigate the issue with the courier and determine the appropriate resolution.

10. Undelivered or Returned Parcels

If an order is returned to LIDLY because of:

• An incorrect or incomplete address
• An incorrect phone number
• Failure to respond to courier calls
• Failure to receive the parcel
• Refusal to accept the parcel

additional shipping charges may apply if the customer requests that the order be resent.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests can only be accepted before the order has entered production or dispatch processing.

Once production of a Custom Skin has started, the order generally cannot be cancelled because the product is being prepared specifically for the customer.

12. Exchanges

We do not generally offer exchanges simply because a customer wants a different design, size, or product after placing an order.

If an order qualifies for a replacement under this policy, LIDLY will determine the appropriate replacement after reviewing the issue.

13. Refunds

LIDLY does not generally provide cash refunds for change-of-mind requests, incorrect size/model selection, or customer-submitted Custom Skin errors.

Where an order qualifies for a refund due to circumstances determined by LIDLY, the refund method and processing time will depend on the original payment method and applicable circumstances.

For Cash on Delivery orders, a refund may require additional verification and information from the customer.

14. Return Shipping

If LIDLY determines that a product needs to be returned for inspection or replacement, we will provide instructions regarding the return process.

Where the issue is confirmed to have resulted from an error on our part, LIDLY may cover the applicable return shipping cost.

Where the issue resulted from incorrect information or actions by the customer, return shipping costs may be the customer’s responsibility.

15. Approval of Claims

Submitting a return, replacement, or refund request does not automatically guarantee approval.

Each request will be reviewed based on the circumstances, evidence provided, order information, and the conditions of this policy.

LIDLY reserves the right to request photographs, videos, order information, or other evidence before approving a claim.

16. How to Contact Us